Business IT Support in London, Berkshire & Surrey.
Verge Tech Solutions provides business IT support for London small and medium-sized businesses — ad-hoc and remote help when you need it, on-site engineer visits, and Microsoft 365, network and cloud migration work, with no monthly contract required. Fixed monthly managed IT packages are also available for businesses that want one. Each engagement is owned by a named senior engineer from booking to resolution.
50+
SMEs supported
M365
Cert. team
£60
From / per hour remote
4.9★
Google Reviews
1.Call or book online
Tell us what you need help with. We confirm the next available appointment, no contract required.
2.Engineer on-site or remote
We diagnose the issue and give you a fixed price before any work starts.
3.Fixed, invoiced, done
Problem solved, invoice sent. Want ongoing cover instead? Ask about a managed IT contract.
Find your fit
Which package suits your business?
Answer three questions — takes 20 seconds.
Team size
Biggest IT headache
Support preference
Business IT support in London
Enterprise engineering delivered with small-business agility
A small business should not have to choose between a faceless national IT provider and a one-person outfit with no depth. Verge Tech Solutions gives London SMEs the standards you would see in a properly run enterprise environment: documented setups, proactive monitoring, proper backups, Microsoft 365 security baselines, Microsoft and CompTIA certified delivery. And every engagement is owned by a named senior engineer — the person you spoke to at booking is the one fixing it.
Most clients book ad-hoc: £95 per hour on-site or £60 per hour remote, no monthly contract, appointments depend on engineer availability. If you would rather have a fixed monthly fee from £299/month ↓, managed IT packages are available with a 4-hour response SLA on eligible plans.
Who we support
Matched to the size and stage of your business
Packages scale with headcount and technical needs. A five-person consultancy has different requirements from a larger multi-site retail or hospitality business, so the cover is scoped accordingly. If you run a smaller team, our small business IT support in London page covers what a typical setup looks like.
Micro teams (1–5 users)
Start-ups, consultancies and family-run firms that need proper IT without the overhead of a dedicated person. Essential package typically fits.
Essential · £299 per month
Growing SMEs (5–15 users)
Professional services, retail and hospitality businesses that need managed support and scheduled on-site visits. The Business package typically fits.
Business · £499 per month
Established businesses (15+ users)
Multi-location operations with complex setups: Active Directory, hybrid Microsoft 365, Cyber Essentials Plus, compliance obligations. Enterprise package with dedicated account manager.
Enterprise · £799 per month
What we cover
Business IT services
Every area below has its own detailed page with inclusions, pricing, the software we use and FAQs.
Ad-hoc IT support
Remote or on-site support when you need it, without a monthly contract. Book as often or as rarely as your business needs.
Remote IT support
Fast, secure remote sessions for Microsoft 365, email, printers and software faults. No call-out required.
On-site IT support
Engineer visits for office Wi-Fi, printers, networks, laptops, desks, meeting rooms and hardware faults.
Managed IT services
Monthly IT management for SMEs that want a fixed contract. Proactive monitoring, patching, security, backups and a 4-hour response SLA.
Small business IT support
Practical support for 1-25 user teams: Microsoft 365, laptops, Wi-Fi, backups, printers and cybersecurity basics.
Computer networks
Business Wi-Fi, structured cabling, UniFi installs, firewalls and VPN for remote workers. Offices of all sizes.
Business email setup
Microsoft 365 email, domain migration, shared mailboxes and spam filtering that actually works.
Microsoft 365
Entra ID, Intune, SharePoint, Teams, OneDrive and conditional access. Built and run by Microsoft & CompTIA certified senior engineers.
Microsoft 365 migration
Email, domain, OneDrive, SharePoint, Teams and MFA migration for small businesses moving into Microsoft 365.
Apple device management
MacBook setup, Apple Business Manager enrolment, MDM (Jamf, Kandji, Mosyle or Intune), security baselines and staff onboarding.
Cloud data backup
Proper third-party backup for Microsoft 365, servers and NAS. Recovery tested quarterly so it actually works.
Business computer setup
New laptop and PC rollouts for teams. Windows, Microsoft 365, apps and data migration from old machines.
Office printer support
Brother, HP, Canon, Epson, Xerox, Ricoh. Network print, scan-to-email and drivers that stop breaking.
Business WiFi installation
Site survey, access point design and installation using Ubiquiti UniFi and TP-Link Omada. Guest networks, WiFi 6/6E.
Data cabling installation
Structured Cat6, Cat6a and multimode fibre cabling for offices, retail, hospitality and commercial premises. Clean installs, every run tested.
Packages
Fixed monthly pricing
Three tiers covering most London SMEs. Pricing includes everything listed; we add nothing monthly that you have not agreed up front.
Essential
Core IT support for small teams. Great for 1–5 users.
- Remote IT support (business hours)
- Endpoint monitoring & patching
- Antivirus & threat protection
- Monthly health report
- Email & Microsoft 365 support
Business
Full IT management for growing businesses. 5–15 users.
- Everything in Essential
- On-site visits (up to 2/month)
- Network monitoring & management
- Backup & disaster recovery
- Priority response (4-hour SLA)
- Cyber Essentials guidance
Enterprise
Dedicated IT management for established businesses. 15+ users.
- Everything in Business
- Unlimited on-site visits
- Dedicated account manager
- vCIO strategic planning
- Priority response (4-hour SLA)
- Cloud migration support
- Compliance & security audits
Industries
The sectors we know well
Professional services
Microsoft 365, secure file sharing, device management and client-data protection.
Retail businesses
Reliable office systems, secure networks, Wi-Fi and day-to-day user support.
Hospitality businesses
Guest Wi-Fi, office systems, devices and network support around trading hours.
Where we work
Business IT support across London and the Home Counties
On-site visits with no call-out fee across Central, West and North London, plus Berkshire and Surrey. Remote support is available UK-wide.
Security and compliance
Taking UK SMB cybersecurity seriously
The UK government’s Cyber Security Breaches Survey has repeatedly found that around half of UK businesses identify a cyber-attack each year, and that small businesses are often the softest target because they assume they are too small to matter. They are not. The work below sits inside every managed contract we run. Our cyber security field guide for small businesses sets out what changed in 2026 and the order to work through it.
Cyber Essentials guidance
We set up the controls you need for Cyber Essentials certification, then help you through the application.
UK GDPR posture
Data Protection Impact Assessments, encryption at rest, sensible retention and incident response plans.
Microsoft 365 secure baseline
MFA everywhere, conditional access, Intune device compliance, ransomware-tolerant backups.
Incident response plan
An agreed runbook for if something does go wrong. Phones answered, clear escalation, cause analysis.
Who runs your IT
An engineer, not an account manager
Noman Maqsood
Lead IT Engineer
Lead engineer at Verge Tech Solutions. Heads a team of Microsoft and CompTIA certified engineers delivering IT support, computer repairs, networking and managed IT for businesses and homes across London, Berkshire and Surrey.
Meet our engineers →Most business IT providers have a support desk, an account manager and a second-line engineer. Three handoffs before anyone touches your problem. Verge Tech Solutions deliberately does not. You get one named senior engineer who owns your environment end-to-end. The engineer who answers your call is the one who designs your setup and the one who responds when something breaks.
The trade-off is that we do not scale to thousand-seat enterprises. We run about 50 SMEs at a time. What you get instead is context: the engineer knows your business, knows your people, knows which printer is the one that always causes trouble. When you call, you do not have to explain anything from scratch.
FAQs
Business IT support, answered.
How much does business IT support cost in London?
Remote support is £60 per hour and on-site support is £95 per hour, with no call-out fee in West London — book as often or as rarely as you need, with no monthly contract. For businesses that want a fixed monthly contract instead, managed IT packages start at £299 per month for up to 5 users (Essential) and go up to £799 per month for 15-plus user businesses (Enterprise). We give every prospective client a written quote before any work begins.
Do you only do one-off support or will you take on a managed contract?
Both. Ad-hoc and remote support without a monthly contract is our main offer — book when you need us, pay for what you use. We also run fixed-price managed IT contracts for businesses that prefer predictable monthly costs, and one-off projects: an office move, a Microsoft 365 or cloud migration, a new network install, a compliance audit.
Can you take over an existing IT provider?
Yes. We first review the existing setup, access, documentation, Microsoft 365, devices and backups, then agree a handover plan. The timetable depends on the size and condition of the environment, and we confirm it before onboarding starts.
What response times can we expect?
Eligible managed IT clients receive a 4-hour response SLA under their support agreement. Ad-hoc remote and on-site work has no guaranteed SLA and depends on booking and engineer availability.
Are you Microsoft certified?
Yes. Our team is Microsoft and CompTIA certified and works day-to-day with Microsoft 365, Entra ID, Intune and Azure. We are a deliberately independent operation rather than a Microsoft Gold Partner, which means honest recommendations on when the Microsoft product actually fits and when it does not.
What if we are not in central London?
We cover Greater London, East Berkshire (Slough, Windsor, Maidenhead, Reading) and North Surrey (Richmond, Kingston, Esher, Staines) for on-site visits. A small travel fee applies outside our West London service area. Microsoft 365, networks and remote support are available anywhere in the UK by remote session.
Fixed Proposal
Get a fixed IT proposal.
Every new client starts with a free scoping call: your business, your environment, what is working, what is not. Proposal follows within 48 hours with a fixed monthly price.