Urgent IT problem? Call now

Emergency IT SupportLondon, Same Day

Server down, ransomware, hacked email, data loss. Verge Tech Solutions responds to IT emergencies across London, Berkshire and Surrey — remote within 30 minutes, on-site the same day. One direct line to a senior engineer, no call centre, no ticket queue.

Call now — direct line

0203 488 0336

Mon–Sat 9am–6pm · Voicemail out of hours

Send urgent email

Response times

Remote response: Within 30 min
On-site (London): Same day
Berkshire / Surrey: Same day
Out of hours voicemail: 1-hour callback

Pricing — no surcharge

Remote support: £50/hr
On-site: £80/hr

No emergency premium on top of standard rates.

Remote within 30 minutes Same-day on-site No emergency surcharge Microsoft & CompTIA Certified

IT emergencies we respond to

Eight situations that cannot wait until Monday

If your business has stopped or a critical system is down, that is an emergency. Call us — a quick phone triage is free and helps us respond correctly.

Server or network completely down

No internet, no shared drives, no printers. The whole office has stopped. We diagnose and restore as fast as possible.

Ransomware or suspected data breach

Do not pay the ransom. Do not restart affected machines. Call us immediately — containment is time-critical.

Business email hacked or locked out

Microsoft 365 or Google Workspace account compromised, suspended or locked. We recover access and secure the account.

Microsoft 365 tenant suspended

Entire tenant locked, licences expired or admin access lost. We work with Microsoft to restore access.

Critical hardware failure

Server crashed, RAID failed, NAS not responding. We assess, stabilise and start recovery — no data, no fee.

Office Wi-Fi or internet failure

No connectivity across the whole office. Router fault, ISP issue or firewall problem — we find the cause.

Data accidentally deleted or corrupted

Files gone after a mistake, failed migration or corrupted drive. We start recovery immediately.

Active cyberattack or suspicious activity

Staff receiving phishing emails, unusual logins or accounts behaving strangely. We investigate and contain.

How emergency response works

Three steps from your call to resolution

Call us now

Dial 0203 488 0336. Tell us what has happened. The more detail, the faster we can triage remotely or dispatch on-site.

Remote triage within 30 minutes

For most emergencies we can connect remotely within 30 minutes of first contact during business hours and begin diagnosis immediately.

Same-day on-site if needed

If the fault needs hands-on work, we aim to be on-site anywhere in London, Berkshire or Surrey the same day.

If you think you have ransomware — stop and call immediately

Do not pay the ransom. Do not restart any affected machine. Do not delete anything. Disconnect affected devices from the network if you can safely do so, then call us. Every minute of delay increases the spread and reduces recovery options. We will talk you through safe steps while we prepare to respond.

0203 488 0336 — call now

FAQs

Emergency IT support — answered

What counts as an IT emergency?+

Anything that has stopped your whole business or a critical part of it: server or network down, ransomware, hacked email, data loss, Microsoft 365 suspended, active cyberattack. If you are not sure whether your situation qualifies, call anyway — a five-minute call costs nothing and lets us advise you correctly.

Do you charge extra for emergency support?+

No emergency surcharge is added on top of our standard rates. On-site support is £80 per hour, remote support £50 per hour. Managed IT contract clients on the Enterprise package have emergency response included in their SLA.

Can you help if we have been hit by ransomware?+

Yes — and speed matters. Do not pay the ransom and do not restart any affected machines. Call us immediately. We isolate the infection, assess what has been compromised, begin recovery from clean backups where available, and guide you through ICO reporting if personal data is involved.

What if it is outside your business hours?+

Call the main number and leave a voicemail clearly marked as urgent. Enterprise managed IT contract clients have a 2-hour out-of-hours SLA. For others, we aim to return emergency voicemails within 1 hour and will advise the fastest next step, including remote access options you can set up yourself in the interim.

How quickly can you reach us on-site in London?+

Same-day in almost all cases during business hours. We aim to be on-site within 2 to 4 hours of first contact, depending on location and traffic. We will give you a realistic arrival time when you call rather than a promise we cannot keep.

Prevent the next emergency

Managed IT clients get emergency response built in

Ad-hoc emergency support is available to anyone — but managed IT contract clients get a guaranteed 4-hour response SLA, proactive monitoring that catches problems before they become emergencies, and proper backup that makes recovery straightforward when something does go wrong.

See managed IT packages Get a free IT health check

IT emergency right now?

Call the direct line. A senior engineer will triage your situation immediately — not a helpdesk, not a bot.