Ad-Hoc IT Support in London
Need business IT help but do not want a monthly contract yet? Ad-hoc support is for one-off problems, urgent fixes and small projects: Microsoft 365 issues, network faults, printer problems, new device setup, Wi-Fi troubleshooting and user support.
Best for
Growing businesses needing responsive IT support, Microsoft 365 management and proactive network care.
Pricing
Remote support £60 per hour · On-site support £95/hour
Response
Remote support within minutes; priority on-site response for contract clients.
Coverage
London, Berkshire and Surrey with remote support UK-wide.
Why people book this
Business IT that prevents downtime instead of just reacting to it.
Verge Tech manages IT infrastructure for businesses with 5 to 50+ users. We handle helpdesk queries, cloud administration, network maintenance, backup verification and cybersecurity so your team stays productive without worrying about IT failures.
Something broke today
Email, Wi-Fi, printers or a laptop has stopped working and the business needs a practical fix.
No support contract
You need professional IT help without signing up to managed services before you are ready.
Small project needs ownership
A new laptop, router, printer or Microsoft 365 change needs doing properly but is not a full managed contract.
What's included
Everything covered, in plain English.
A clear scope of work so there are no surprises after we arrive. Anything outside this list gets quoted before we start.
How it works
A clear route from problem to fix.
Tell us the issue and whether it affects one user or the whole business
We confirm remote or on-site support and the expected hourly route
We fix the problem or explain the options before extra work
You get a short handover with prevention notes if relevant
Transparent Pricing
Simple pricing with no hidden costs.
All charges agreed in advance before paid work begins.
Remote business support
Microsoft 365, email, software, account and user issues.
- Secure remote session
- Hourly billing
- No monthly contract
On-site business support
Office Wi-Fi, printers, devices, cabling checks and hardware faults.
- Engineer visit
- Clear diagnosis
- No monthly contract
Project work
Microsoft 365 migrations, office moves, device rollouts and network upgrades.
- Scope agreed first
- Parts and travel confirmed
- No monthly contract
When ad-hoc works
Good for one-off support. Not a substitute for managed IT when risk is high.
Ad-hoc support is useful for occasional issues. If your business depends on uptime, compliance, backup checks and fast response times, a managed package is usually safer.
Best for
One-off faults, new device setup, printer issues, Microsoft 365 fixes and small network changes.
Not ideal for
Businesses needing guaranteed SLAs, proactive monitoring, backup ownership or urgent out-of-hours response.
Pricing
Work is billed by time unless a fixed project quote is agreed first.
Next step
If the same issues keep returning, we can review whether managed support would be better value.
FAQs
Questions people ask before booking.
Do I need a contract for ad-hoc IT support?
No. You can book one-off remote or on-site help without a monthly agreement.
Can ad-hoc support be same day?
It may be, depending on the issue and engineer diary. Remote and on-site work must be booked, and we confirm the available time before the job starts.
What if the job becomes bigger than expected?
We stop and explain the options before continuing. Larger work can be moved to a fixed quote.
Can you support our Microsoft 365 tenant ad hoc?
Yes, provided you have the right admin access or can authorise access during the session.
Can we move to managed support later?
Yes. Many clients start ad hoc, then move to a monthly package once they want predictable support and proactive checks.
Your team
Senior Engineers
Microsoft & CompTIA certified senior engineers
Google Reviews
4.9★
35 verified reviews
No call-out fee
In Local Coverage Area
London, Berkshire & Surrey
Same-day service
Where diary allows
Remote support starts in minutes
Related services
Other things we cover.
If your problem doesn't quite fit this page, one of these probably does.
Network Services London
Reliable networks are the foundation of a productive office. We design, install and support business networks for London SMEs — Wi-Fi, wired networks, VPNs and firewalls.
Microsoft 365 Support London
Get more out of Microsoft 365. We set up, manage and support M365 for London SMEs — from server-to-cloud and cloud-to-cloud email migration to ongoing administration, licensing and security.
Cloud Backup Solutions London
Data loss costs businesses thousands. We set up and monitor cloud backups for London SMEs — automated, tested and reliable. Because if you have not tested your backup, you do not have a backup.
Ready to book?
Tell us what's broken, slow or worrying you.
We'll confirm whether remote or on-site support is the right first step, then agree the price before any work starts.