Ad-Hoc IT Support in London
Need business IT help but do not want a monthly contract yet? Ad-hoc support is for one-off problems, urgent fixes and small projects: Microsoft 365 issues, network faults, printer problems, new device setup, Wi-Fi troubleshooting and user support.
Best for
Small businesses that need practical Microsoft 365, network, security and user support without a call centre.
Pricing
Remote support £50/hour · On-site support £80/hour
Response
Remote first where sensible, on-site when hands are needed.
Coverage
London, Berkshire and Surrey for on-site support.
Why people book this
Business IT support should reduce risk, not just answer tickets.
Verge Tech supports the technology small businesses depend on every day: Microsoft 365, laptops, desktops, Wi-Fi, printers, backups, security, user accounts and business software. Managed clients get a proactive model so obvious risks are handled before they become downtime.
Something broke today
Email, Wi-Fi, printers or a laptop has stopped working and the business needs a practical fix.
No support contract
You need professional IT help without signing up to managed services before you are ready.
Small project needs ownership
A new laptop, router, printer or Microsoft 365 change needs doing properly but is not a full managed contract.
What's included
Everything covered, in plain English.
A clear scope of work so there are no surprises after we arrive. Anything outside this list gets quoted before we start.
How it works
A clear route from problem to fix.
Tell us the issue and whether it affects one user or the whole business
We confirm remote or on-site support and the expected hourly route
We fix the problem or explain the options before extra work
You get a short handover with prevention notes if relevant
Transparent pricing
Clear routes, no hidden call-out fees.
Most jobs fit one of these three routes. You always see the price before work starts. Bigger jobs get a written fixed quote.
Essential
£299/mo
Small teams that need reliable support and basic protection.
- 1-5 users
- Remote support
- Patch checks
Most common
Business
£499/mo
Growing teams that need proactive support and on-site visits.
- 5-15 users
- Priority response
- Backup checks
Advanced
£799/mo
Established businesses with higher security and continuity needs.
- 15+ users
- Emergency response
- Cyber Essentials guidance
Service detail
Senior engineer-led support for small teams.
The strongest positioning for Verge Tech is engineer-led support: senior engineers, practical infrastructure experience, clear ownership and an accountable technical team.
Responsive user support
Users need a direct route to someone technical when email, Wi-Fi, Microsoft 365, printers or laptops stop working.
Microsoft 365 managed properly
We support Exchange Online, Teams, OneDrive, SharePoint, MFA, shared mailboxes, licence cleanup and account security.
Security-led small business IT
Modern IT support includes MFA, patching, endpoint protection, backup checks, password hygiene and practical Cyber Essentials preparation.
Who this is for
Built for real users.
If you recognise yourself in any of these, we've done the work before.
When ad-hoc works
Good for one-off support. Not a substitute for managed IT when risk is high.
Ad-hoc support is useful for occasional issues. If your business depends on uptime, compliance, backup checks and fast response times, a managed package is usually safer.
Best for
One-off faults, new device setup, printer issues, Microsoft 365 fixes and small network changes.
Not ideal for
Businesses needing guaranteed SLAs, proactive monitoring, backup ownership or urgent out-of-hours response.
Pricing
Work is billed by time unless a fixed project quote is agreed first.
Next step
If the same issues keep returning, we can review whether managed support would be better value.
FAQs
Questions people ask before booking.
Do I need a contract for ad-hoc IT support?
No. You can book one-off remote or on-site help without a monthly agreement.
Can ad-hoc support be same day?
Often yes, depending on diary space and the issue. Remote sessions can usually start faster than on-site visits.
What if the job becomes bigger than expected?
We stop and explain the options before continuing. Larger work can be moved to a fixed quote.
Can you support our Microsoft 365 tenant ad hoc?
Yes, provided you have the right admin access or can authorise access during the session.
Can we move to managed support later?
Yes. Many clients start ad hoc, then move to a monthly package once they want predictable support and proactive checks.
Your team
Senior Engineers
Microsoft & CompTIA certified senior engineers
No call-out fee
In West London
Surrounding areas standard rate
Same-day
Where diary allows
Remote support starts in minutes
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View serviceReady to book?
Tell us what's broken, slow or worrying you.
We'll confirm whether remote or on-site support is the right first step, then agree the price before any work starts.