Terms & Conditions

Thank you for choosing Verge Tech Solutions Ltd ("the Company", "we", "us", "our"). These Terms and Conditions govern the provision of IT support, on-site diagnostics, hardware repairs, network configurations, and managed technical services to our clients ("Client", "you", "your").

Registered Office: 85 Great Portland St, Marylebone, London W1W 7LT | Company Website: https://vergetech.co.uk | Telephone: 020 3376 1140

By accessing our website, requesting an on-site visit, or commissioning technical work, you acknowledge and agree to be bound by these Terms and Conditions in full.

Before any hardware repair, motherboard repair, or extensive component replacement begins, our engineers provide a fault inspection and a transparent cost estimate.

Estimates are based on initial diagnostic observations. If additional latent faults (such as liquid corrosion or motherboard component failure) are identified during the repair process, you will be notified with an amended quote before any additional chargeable work proceeds.

• Service, diagnostic, and labour fees are payable in full upon completion of the agreed repair or support milestone.
• Specialist hardware parts, replacement screens, and software licences ordered specifically for your repair must be paid for in advance before parts dispatch.
• Verge Tech Solutions accepts bank transfer (BACS), card payments through Stripe, and PayPal. We do not accept paper cheques. Managed IT support is billed by invoice and paid by bank transfer.
• Invoices remaining unpaid after 30 days may incur statutory late payment interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
• Equipment left uncollected or with an unpaid balance for more than 60 days following written notice of completion may be recycled or disposed of to recover storage and diagnostic costs.

• Workmanship Warranty: All hardware repairs and replacement parts fitted by Verge Tech Solutions carry a 90-day workmanship warranty from the date of handover. The warranty does not cover subsequent accidental damage, liquid spills, or third-party tampering.
• Data Responsibility: While our engineers exercise utmost care, the client is responsible for maintaining current backups of all critical data. Verge Tech Solutions is not liable for pre-existing storage corruption or data loss caused by failed hard drives or malware prior to our engagement.
• Remote Screen-Share Support: During remote assistance sessions, billing is calculated based on our standard hourly/half-hourly increments as agreed prior to connection.