The following is a list of some common questions we have been asked about our services. If your question isn’t answered below, please get in touch with us so we can provide you with more information.

Can you help me with my Home computer?2022-08-08T00:48:10+01:00

Yes, we can help you fix your computer. We’ll access it remotely and identify the problem so that we may work towards a solution. To determine whether the issue is caused by software or hardware, please call our support staff and provide as much information about what’s going on with your computer.

How does Remote Desktop Support work?2022-06-28T21:57:34+01:00

We use TeamViewer and AnyDesk software to securely connect to your computer. When advised by our technicians, download and run the program for your operating system. It will generate a unique user ID and password, which you can see on the screen. Please provide this information to our support technicians so they may remotely connect to your computer.

Do you have a storefront or drop-off location?2021-09-15T22:50:58+01:00

We are able to lower our prices because we don’t have a store, which would mean higher costs. Instead, we do everything at your convenience by making an on-site appointment at your home or office.

We also offer a home or office pick-up and drop-off PC repair service. We’ll come to your location and diagnose the issue in person. Once the issue is identified, we will take the machine away for further repair. Our repair location is fully equipped with the latest tools and equipment required to both diagnose and troubleshoot any issue you might be having with your computer.

What if I have a tech related question?2021-09-15T23:14:12+01:00

Feel free to contact us at any time with any questions or comments that you may have. You can either use the “Contact Us” form or find our social media pages on Facebook, Instagram, and LinkedIn. We will do our best to address your needs as soon as possible, but please be aware that we do prioritize service requests over questions.

Which programs should you install on a new computer?2023-07-01T00:41:11+01:00

When it comes to finding software applications for your new computer, the options are endless! With thousands of Free and Paid programs available, you’re sure to find what you need. Some popular applications to consider include:

To make the most of your computer, you should consider using specific software and applications, such as:

  1. A web browser, such as Google Chrome, Firefox, or Opera, for browsing the internet.
  2. An email provider, such as Gmail or Outlook, for sending and receiving emails.
  3. Anti-virus software to protect your computer, Such as Malwarebytes.
  4. Music-playing applications, such as Spotify, for listening to your favourite music.
  5. The Microsoft Office suite includes word processing, spreadsheets, and presentations for getting work done.
  6. Image editing software, such as Corel Photo and Adobe Photoshop, for editing and enhancing your photos.
  7. Free cloud storage options, like OneDrive, DropBox, and Google Drive, for storing and sharing your files online.
Do you offer remote support for both Windows and Mac?2022-08-08T00:21:41+01:00

Yes, we provide remote desktop support for all Windows-based computers, such as PCs and laptops. We also offer support for Apple Macs—iMacs & MacBooks —so you’re never left in the lurch while your computer is down.

My laptop is stuck on the ‘please wait’ screen and won’t boot up. Please advise.2023-06-19T21:13:32+01:00

To troubleshoot your computer, we recommend shutting it down completely and disconnecting the power source. For laptops, this includes removing the battery. Hold down the power button for 15-20 seconds before reconnecting the power and turning the computer back on. If the issue persists, please let us know so we can assist with further troubleshooting and repairs.

My computer may be infected by a virus. Can you help?2022-08-08T00:34:13+01:00

Yes, we can help you remotely remove malware and viruses or any unwanted programs from your computer. We will accomplish this remotely and provide a strategy for you to follow to restore your computer’s functionality. Additionally, We will also guide you on how to protect your computer from such threats in the future.

What should I do if the startup repair fails to fix my PC?2023-06-19T21:48:14+01:00

If the startup repair fails to fix your computer, the issue may lie in your hardware. Please reach out to us for same-day Windows repair and installation support. Our goal is to get your computer up and running as soon as possible.

How soon can I expect my device to be fixed?2022-08-07T23:59:57+01:00

The time it takes for a repair can depend on the issue itself. For example, if you need to replace the laptop screen, it could take up to an hour and be done right before you. However, most other repairs can be accomplished on the same day, even if the solution requires parts, as we stock most standard parts and software. In addition, we can make most minor repairs on the same day, even if they need parts or specialised software. We understand how frustrating it can be to be without your computer, so we will always do our best to get it back to you as soon as possible.

We offer a No-Fix, No-Charge Guarantee in the unlikely event that we can’t resolve your issue (*exclusions apply). If our technician diagnoses your problem & can provide a solution, but you decline their advice, you will still be charged for our service.

How much do you charge for remote support?2022-08-08T00:00:58+01:00

We charge £50 per hour, with a minimum of 1 hour. We also offer discounts for block bookings and have some cost-effective packages available too.

Depending on the severity of the issue, most issues can be fixed within an hour. If a more extensive problem is found, we will notify you and give you an idea of how much time it will take to fix it. Do I have to pay upfront? To begin a remote support session, we require payment first. We accept Visa and MasterCard debit or credit cards.

How much will my repair cost me?2022-08-07T23:58:10+01:00

We offer a fixed price for all repairs, including diagnostic work. However, if we need to diagnose the problem before giving you an estimate of repair costs—which is usually necessary when your laptop’s screen needs replacing—we charge £45 labour fees which are waived if you decide to have us fix it anyway.

Can you replace broken laptop screens?2022-08-15T21:57:03+01:00

We repair and replace laptop screens. It’s cheaper than buying a new one from the manufacturer. Give us a call, and we’ll be happy to give you a quick quote on how much your repair would cost, as well as the turnaround time for getting it fixed—usually the same day!

Are there any error messages or codes that I should look out for during the startup repair process?2023-11-27T19:07:38+00:00

It’s important to pay attention to any error messages or codes displayed during the startup repair. These can provide valuable clues about the underlying problem and help find a suitable solution.

How safe is my data?2022-08-07T23:55:40+01:00

We take data protection seriously. We want to ensure that you feel comfortable with how we handle your data and conform to the Data Protection Act. Your data is held in strict confidence and is never shared with third parties without your permission. We understand how important it is to keep your information safe, and we will always take steps to ensure that your data remains secure.

If you are concerned about any of your data being lost or stolen, please let us know as soon as possible so that we can help you protect yourself from any possible security breach.

How can I restart my PC to attempt fixing the startup issue?2023-06-19T22:05:23+01:00

Restarting your PC is often the first step you should take when encountering a startup repair problem. A simple restart can sometimes resolve temporary glitches and get your PC back to normal.

Is there an automatic repair option available that I can try?2023-06-19T22:07:07+01:00

Yes, Windows provides an automatic repair feature that attempts to diagnose and fix common startup issues automatically. You can access this option through the advanced startup menu or installation media.

My Laptop won’t turn on, can you help?2022-03-29T14:21:32+01:00

Laptops that won’t turn on can be caused by a number of issues, including faulty batteries, faulty DC adapters, faulty hard drives, memory issues, or software issues. We can certainly assist you in resolving these issues.

My laptop is very slow, can you fix this?2022-03-29T14:34:40+01:00

When you experience a slow start, too many programs are likely running simultaneously in Windows, or you have low memory. Switching from an HDD to an SSD and upgrading your RAM might solve this issue. If you experience low performance on your laptop, please contact us.

Do you carry Computer parts for in-home repairs?2022-08-08T00:35:57+01:00

We stock most computer parts for common problems (such as hard drives, SSDs and RAM). We have a pretty fast turnaround time in most cases, and if we don’t have what you’re looking for, we can usually arrange same-day delivery or shipment by tomorrow.

What payment methods do you accept?2021-09-15T23:24:52+01:00

We accept most major Debit/Credit cards, PayPal and cash. Furthermore, we’re able to take bank transfers too. Payment is due in full upon completion of successful Repair/Service. A small surcharge of 2.5% applies to all credit card payments.

We do not accept Cheques, Discover, JCB or Union Pay.

Will I lose my data if my laptop screen is replaced?2023-07-06T23:36:14+01:00

You don’t have to worry about losing any of your data when getting your laptop screen replaced. The process of replacing the screen should not affect the data stored on your laptop’s hard drive. However, it’s always a good idea to back up your important files before any repair or maintenance work, just to be on the safe side.

Is your remote support secure?2022-08-08T00:13:06+01:00

Yes! We use 256-bit encryption to ensure that your remote support sessions are secure. During our conversations, you will be able to see the actions we take on your screen and we will answer all of the questions that come up during the process.

What are the minimum requirements?2022-02-17T23:18:23+00:00

Your computer needs to be able to turn on, and you need an internet connection. Faster connections will allow you to work more efficiently and save money. We only work remotely on Windows and Mac OS.

Do you service Business customers?2019-05-07T19:07:15+01:00

Yes, we provide Computer Repairs, IT Support and Technical solutions for small and medium sized businesses. We can help you with backup systems, new office installations, wireless networking, and general computer maintenance and more.

How soon before the engineer attends my booking?2021-09-15T23:00:44+01:00

We do our absolute best to get out to you the same day of booking for critical requests like IT Support, Operating System Crash, Laptop/ Macbook Screen Replacement and Data Recovery however, on rare occasions it may have to be the next day.

What hardware upgrades do you offer?2023-06-26T20:51:25+01:00

Our services include a range of hardware upgrades such as memory, hard drive, and graphics card upgrades, as well as complete CPU and motherboard replacements.

Do you offer an on-site Computer Repairs?2023-06-26T23:15:09+01:00

We’re happy to inform you that we can visit your home or business to address most repairs and upgrades. Once you report your issue, we’ll assess the problem and let you know if an on-site repair is possible. Sometimes, the issue can be fixed right then and there. However, for more complex or time-consuming maintenance, it may be more cost-effective for you to have us collect the computer and complete the work at our facilities. If you need help determining which option is best for you, please contact us, and we’ll be happy to advise you accordingly.

How much Gaming Computer repair costs?2024-04-30T23:28:50+01:00

Our on-site repair services are available hourly starting from £80. These repairs are usually completed within 1-2 hours. However, suppose we need to diagnose and repair more complex components like the motherboard or GPU or an issue with the BIOS that causes gaming to be glitchy and laggy. In that case, we will evaluate the problem in our work lab and provide an estimated cost for repair.


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