FAQS

/FAQS
FAQS2019-07-07T16:03:43+00:00
How long will my repair/service take?2019-05-07T19:02:49+00:00

Most Repair/Services are achievable the same day even if the solution requires parts as we stock most standard parts and software.  If we need to order parts then we can normally get these Same day or Next day. We realise how difficult being without your computer can be and we will always try to get it back to you as quickly as possible.

In the very unlikely event that we cannot fix your issue, We offer a No-Fix, No-Charge guarantee (exclusions apply*) However, if our technician diagnoses your problem & is able to offer a solution, but you decline to accept their advice, you will still be charged for our service.

 

How much will my repair cost me?2019-01-27T15:10:12+00:00

We will always offer you a fixed price for the repair, for example if your laptop screen needs replacing we will give you a total price for the work before starting. In the event we need to diagnose the fault first we charge £45 labour which is waived if you go ahead with the repair. We don’t want you to have any nasty surprises; we want you to know exactly what your repair will cost before we complete the work.

Why would I want to use you when I could go to a big brand high street store such as PC World?2019-05-07T19:04:05+00:00

Offering a personal service is top of our list; you will speak directly to the person working on your computer so you can explain the situation in detail. We turnaround repairs quickly, we don’t send anything away to service centres and we don’t quote 5+ days for repairs. We don’t charge any upfront costs, you only pay for work once it’s completed and when you are happy with it.

Can you replace cracked/damaged laptop screens?2018-09-27T10:00:07+00:00

Absolutely, we repair laptop screens all the time and it’s much cheaper than buying a new laptop. Contact Us for a quick quote, we have the majority of laptop screens in stock and can normally replace your screen the same day!

I’m worried about my data, is it safe?2018-09-27T10:03:07+00:00

We will always take great care in looking after your data. We conform to the Data Protection Act and any data we hold is held in strict confidence. We undertake work for a number of local businesses including solicitors and high street shops and understand how important personal data is. Any customer data that is stored is always stored password protected and in encrypted format. We always advise if possible you take a backup of any data on your computer prior to any work being undertaken and we can discuss any backup options with you if needed.

Do you carry Computer parts?2019-01-27T13:19:02+00:00

We carry most computer parts for the common problems (i.e. Hard drives, SSD, Rams). But if the part is not stock, We can arrange it same day or get it shipped by next day.

What payment methods do you accept?2019-01-27T14:47:19+00:00

We accept most major Credit cards including VISA, MasterCard, AMEX, PayPal as well as Cash and Bank transfer. Payment is due in full upon completion of successful Repair/Service. A small surcharge 2.5% will apply to credit card payments.

We do not accept Cheques, Discover, JCB or Union Pay.

Does Computer Cures have a retail location?2019-05-07T18:41:38+00:00

Verge tech solutions does not have a retail location. We are only an on-site service, where we come directly to your home and office and fix all your computer issues on the spot.

Do you service Business customers?2019-05-07T19:07:15+00:00

Yes, we provide Computer Repairs, IT Support and Technical solutions for small and medium sized businesses. We can help you with backup systems, new office installations, wireless networking, and general computer maintenance and more.

Is Remote Support service secure and safe?2018-12-09T02:38:05+00:00

Yes! We use 256 bit encryption for your remote support sessions, the same type that corporate banks use. We can talk on the phone, or on your computer screen via chat while we make the repairs. You can watch everything we do on your screen, and we are always in-contact with you throughout the support process.

Can someone else access by data?2018-12-09T02:57:35+00:00

No! Only one engineer can have access to your computer at a time, and when the job is done, a technician will require your permission again to connect to your computer.

What are the minimum requirements?2018-12-09T02:55:57+00:00

It is required that your computer can boot and that you can browse the internet. It is preferable to have a fast internet connection so that work can be performed quickly and efficiently, which can also help save you money. We work remotely only on Windows and Mac systems.


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