Book an Appointment
IT Support That Comes to You
Professional technical support for homes and businesses
Whether you've got a laptop that won't start or a business network that's down, we're here to help. Choose an on-site engineer visit or connect with us remotely - we'll get you sorted.
Choose Your Support Type
We offer three ways to get help. Pick the one that fits your situation and we'll take it from there.
Residential
On-Site Support
Best for hardware problems and hands-on help
Our technician comes to your home to diagnose faults, repair hardware, or set up your devices. No need to unplug anything or carry it anywhere.
- Hardware repairs and diagnostics
- WiFi and printer setup
- Data recovery and backup
- New device setup
From £70/hour · No call-out fee
Business
On-Site Support
Best for offices, servers, and network issues
Professional on-site support to resolve critical business IT issues with minimal downtime. We can act as your external IT department.
- Network troubleshooting
- Server maintenance
- Workstation deployment
- Security audits
Commercial rates · Invoice available
Remote
Remote Session
Best for software issues and quick fixes
Secure, encrypted support over the internet. We connect to your computer to fix the issue while you watch. Often, the fastest way to get sorted.
- Microsoft 365 issues
- Slow PC optimisation
- Virus and malware removal
- Email configuration
From £50/hour · UK-wide coverage
Not Sure Which Service You Need?
Here’s a quick guide to help you decide
Choose Remote Support if:
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Software & Application Issues
Your device powers on, but you are experiencing software errors, crashes, or performance lag.
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Cloud & Email Management:
You need assistance with Microsoft 365, Google Workspace, or email configuration.
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Security & Updates:
You require malware removal, software patches, or system optimisations.
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Immediate Resolution:
You need a high-priority fix and prefer to avoid the lead time of a physical visit.
-
Connectivity:
Your internet is working, but you cannot access specific files, printers, or network drives.
Choose an Engineer Visit if:
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Hardware Failures:
Your device fails to power on, has a damaged screen, or requires component replacement.
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Network Infrastructure:
You are experiencing total internet outages or need Wi-Fi dead zones addressed.
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New Equipment Deployment:
You need a professional setup of new workstations, servers, or network hardware.
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Data Migration:
You are moving large volumes of data between physical devices or old systems.
-
Complex Multi-User Issues:
The problem affects multiple users or physical cabling within an office or home.
Still not sure? Give us a call, and we’ll help you figure out the best option.
020 3376 1140
How Booking Works
Getting professional IT support should be simple. Here's what happens when you book.
Pick Home, Business, or Remote support above
Use our calendar to find a slot that works for you
Tell us what’s happening so we arrive prepared
Remote link sent, or an engineer at your door
Problem diagnosed and resolved
Before Your Appointment
A few things to have ready so we can fix your issue as quickly as possible.
For On-Site Visits
- Make sure the device is accessible with space to work
- Have an adult present for the duration of the visi
- Have any passwords or login details ready
- Back up important files if the device is working
For Remote Sessions
- Make sure your device is connected to the internet
- Close any sensitive documents or personal window
- Stay nearby - we may need you to confirm things
- Have your login passwords to hand
Clear, Honest Pricing
We believe in transparency. No hidden fees, no surprises.
NO Call-out Fee
We don't charge for travel - only for the work
Upfront Quote
Clear pricing before any work begins
From 80/hour
Fair rates for expert, local support
Aftercare Support
Questions after the visit? Just call us
Please note
Time spent diagnosing issues is part of the service and is chargeable, even if you choose not to proceed with a repair. This covers identifying the problem and providing an accurate quote. We'll always tell you the cost before continuing.
Why Book With Us?
Local IT support you can actually rely on.
Real Local Engineers
You'll deal directly with experienced technicians based in London and the Home Counties. No call centres, no scripts.
Remote First, On-Site When Needed
Many issues can be fixed remotely, saving you time and money. If we need to visit, we'll already know the problem.
Plain English Advice
We explain what went wrong, what we fixed, and how to prevent it happening again. No jargon, no condescension.
Your Data Stays Private
We treat your systems with strict confidentiality. We only access what's needed to fix the issue, nothing more.
Frequently Asked Questions
Is there a call-out fee for engineer visits?
No, we do not charge a call-out fee. You are only charged for the engineer’s time spent diagnosing or resolving the issue. Any applicable charges will be explained clearly before work continues.