Privacy Policy

Verge Tech Solutions ("we", "our", "us") is committed to protecting and respecting the privacy of our residential and commercial clients. This Privacy Policy explains how we collect, use, process, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: Verge Tech Solutions | Website: https://vergetech.co.uk | Email: support@vergetech.co.uk | Phone: 020 3376 1140

We collect only the information necessary to diagnose, repair, deploy, and manage your IT equipment and services effectively.

To provide fast, responsive technical assistance, we offer interactive chat channels on our website.

How we handle appointment scheduling and financial transactions:

We process your personal data under the following legal bases:

• Performance of a Contract: To carry out computer diagnostics, hardware repairs, managed IT support, and vendor deployments.
• Legitimate Interests: To respond to technical enquiries, manage customer relationships, and prevent fraud.
• Legal Obligation: To maintain accurate tax and accounting records in accordance with UK law.
• Consent: For optional marketing communications, which you can withdraw at any time.

We do NOT sell, rent, or trade your personal data to third parties for marketing purposes.

Data is shared only with vetted third-party service providers essential to our business operations (e.g. cloud hosting, scheduling systems, and payment gateways) who are bound by UK GDPR data processing agreements.

We apply industry-standard security controls, including TLS/HTTPS encryption, access control restrictions, and firewalled servers, to protect your data from unauthorised disclosure or loss.

Under UK data protection laws, you possess statutory rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data, subject to statutory retention requirements.
• Right to Restrict Processing: You can request limits on how your data is processed in certain circumstances.
• To exercise any of these rights, please contact our data protection contact at support@vergetech.co.uk.

Our website uses essential cookies for booking session state and security at all times.

We also use Google Analytics (GA4) to understand which pages help visitors, so we know what to improve. Google Analytics cookies (including "_ga" and "_ga_"-prefixed cookies, which typically last up to two years) are only set after you accept analytics cookies in the banner shown on your first visit. If you decline, or before you make a choice, those cookies are never set — though Google may still receive a limited, cookieless signal that cannot identify you individually, as part of how its measurement technology works. Data collected is shared with Google as our analytics provider and is used only to understand site usage, never for advertising or personalisation.

You can withdraw analytics consent at any time by clearing your browser’s cookies for this site, which will show the consent banner again on your next visit.

The Tawk.to live chat widget sets its own cookies, but only if you choose to open a chat. We do not use advertising or tracking cookies.

We may update this Privacy Policy from time to time to reflect regulatory changes or service enhancements. The latest revision date is always shown at the top of this page.