Computer Virus Removal Service — London & Remote
Computer running slowly, showing pop-ups, redirecting your browser or warning about ransomware? Our virus removal service clears malware from Windows PCs, laptops and Macs — on-site across London, Berkshire and Surrey, or remotely UK-wide. We secure your browser and accounts, then explain what happened in plain English.
Best for
Households needing plain-English help with Wi-Fi, computers, email, printers, backup and online safety.
Pricing
Virus removal from £69 · Remote or on-site · No call-out fee in West London
Response
Remote support for software issues, home visits for hardware, Wi-Fi and setup jobs.
Coverage
London, Berkshire and Surrey for home visits.
If you see a ransom note, fake support warning or banking pop-up, stop and call first.
Do not enter passwords, do not call numbers shown on the screen, and do not install any software suggested by the warning. The first few minutes decide whether this is a simple cleanup or a data-loss problem.
- Disconnect from Wi-Fi if the screen looks suspicious
- Do not pay a ransom before recovery options are checked
- Do not keep trying random antivirus tools
- Use another device to change important passwords
Why people book this
Home IT support should be patient, practical and jargon-free.
Verge Tech helps households with the technology that interrupts daily life: weak Wi-Fi, printers, slow laptops, email problems, virus warnings, data recovery, smart devices and new device setup. The work is explained clearly and paced properly.
Pop-ups and fake support screens
Scam pages often pretend to be Microsoft, Apple, McAfee or your bank. We close the loop safely, remove the trigger and check whether remote-access tools were installed.
Slow computer after infection
Malware often leaves scheduled tasks, startup entries and unwanted extensions behind. We clean the system and check performance afterwards.
Ransomware or locked files
We isolate the machine, check backups and recovery options, then give you a realistic answer before you spend money.
What's included
Everything covered, in plain English.
A clear scope of work so there are no surprises after we arrive. Anything outside this list gets quoted before we start.
How it works
A clear route from problem to fix.
Contain the infection and protect personal files
Remove malware, unwanted apps and browser changes
Check accounts, startup items, DNS and security settings
Install protection and leave prevention notes
Transparent pricing
Clear routes, no hidden call-out fees.
Most jobs fit one of these three routes. You always see the price before work starts. Bigger jobs get a written fixed quote.
Remote session
£50/hr
Email, software, account and simple setup issues.
- Fast start
- No travel time
- Secure session
Most common
Home visit
£80/hr
Wi-Fi, printers, laptops, smart devices and repair checks.
- No call-out fee
- Plain-English help
- Same-day where available
Repair or setup
Quoted
Parts, data recovery, new devices and bigger home setups.
- Fixed quote
- Data protected
- Handover notes
Service detail
Friendly help without rushing the customer.
Home support is part technical work and part communication. We explain what changed, leave notes and make sure the household can carry on after the visit.
Wi-Fi, printers and devices
We fix weak Wi-Fi, offline printers, new laptops, smart devices and email issues across Windows, macOS, iOS and Android.
Safe, patient support
Older adults and less confident users get clear explanations without pressure, jargon or rushed handover.
Security and backup basics
We help with scam warnings, antivirus, browser pop-ups, password hygiene, account recovery and backup checks.
Who this is for
Built for real users.
If you recognise yourself in any of these, we've done the work before.
What we check
The cleanup covers more than one antivirus scan.
A proper virus-removal visit checks the places malware commonly hides, then closes the security gaps that caused the infection.
Browser and extensions
Chrome, Edge, Safari and Firefox checked for hijackers, malicious extensions, notification spam and search redirects.
Remote access tools
AnyDesk, TeamViewer, UltraViewer and similar tools checked, removed or secured if a scammer asked you to install them.
Accounts and passwords
We identify which accounts may need password resets and help turn on multi-factor authentication where sensible.
Backups and restore points
We check whether recent backups exist before any high-risk repair or reinstall route.
Aftercare
Security habits that stop repeat infections.
The goal is not just a clean scan. You should know what to avoid next time and which warnings are real.
Safer browsing
We disable nuisance notifications, remove risky extensions and explain how fake support warnings normally start.
Update routine
Windows, macOS, browser and antivirus updates are checked so old vulnerabilities are not left open.
Backup safety
If the infection put files at risk, we recommend a local plus cloud backup setup before the machine goes back into daily use.
FAQs
Questions people ask before booking.
How do I know if I have a virus?
Common signs: slow performance, unexpected pop-ups, browser redirects, new toolbars or programs you did not install, ransom messages, or your security software has been disabled.
Can you remove ransomware?
We can remove the ransomware itself. Recovering encrypted files depends on whether backups exist. We will be honest with you about what is and is not recoverable.
Will you need to wipe my computer?
Not necessarily. We remove malware without wiping the computer in most cases. If the infection is severe and cannot be fully cleaned, we may recommend a clean reinstall — with your data backed up first.
How do I avoid viruses in future?
Use reputable antivirus software, keep Windows updated, avoid clicking suspicious links or attachments, and do not download software from unofficial sites. We give you specific advice after every removal job.
Can you help if I let a scammer connect to my computer?
Yes. Tell us exactly what happened. We remove remote-access tools, check for persistence, advise which passwords to reset and look for signs that files or accounts were accessed.
Can virus removal be done remotely?
Often yes, if the computer still starts and internet access works. If the machine is locked, offline, or data recovery is involved, an on-site visit is usually safer.
Your team
Senior Engineers
Microsoft & CompTIA certified senior engineers
No call-out fee
In West London
Surrounding areas standard rate
Same-day
Where diary allows
Remote support starts in minutes
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Tell us what's broken, slow or worrying you.
We'll confirm whether remote or on-site support is the right first step, then agree the price before any work starts.