IT Support Pricing
Transparent Service Charges.
We confirm the cost before any work begins. No hidden charges, no surprise bills at the end.
Quick answer
How much does IT support cost?
Verge Tech Solutions charges £35 per half-hour session for remote IT support and £85 per hour for on-site IT support at home, or £95 per hour for businesses. Managed IT support starts from £299 per month, and common computer repairs start from £85 depending on the fault and parts required.
All prices are guide rates. We give you a confirmed fixed price before starting any work. Diagnostic time is included in the session rate.
Full price list
All services & rates
Guide rates — confirmed quote always given before work starts.
| Service | Rate |
|---|---|
| On-site support (home) | £85/hour |
| On-site support (business) | £95/hour |
| Remote support session | £35 per 30 minutes |
| Laptop / PC diagnostic | Free |
| Laptop screen replacement | Fixed price quoted |
| Virus & malware removal | From £85 |
| Data recovery | Call for quote |
| Windows repair / reinstall | From £85 |
| Hardware upgrade (SSD/RAM) | From £85 |
| Home Wi-Fi setup | From £85 |
| Managed IT — Essential | £299/month |
| Managed IT — Business | £499/month |
| Managed IT — Enterprise | £799/month |
- No call-out fee for on-site visits within our service area
- Payment accepted: cash, bank transfer, credit/debit card (2.5% fee on business cards)
- Business clients can be invoiced monthly
- The price we confirm before work starts is the price you pay
Real examples
Typical job costs
These examples help you estimate the likely cost before booking. The final quote depends on the fault, access, parts and whether the work can be completed remotely.
Slow laptop or PC
Usually £85–£170 labour
We check startup items, disk health, RAM, malware, Windows updates and SSD upgrade options before recommending parts.
Wi-Fi or network fault
Usually £85–£170 labour
Most home and small office Wi-Fi issues are fixed in one to two hours, depending on router access, cabling and coverage.
Microsoft 365 email issue
Usually £35–£105 remote
Password resets, Outlook setup, mailbox access, MFA, OneDrive sync and Teams problems can normally be handled remotely.
Small business IT review
From £190
A practical check of devices, backup, antivirus, Microsoft 365, user accounts, Wi-Fi and obvious security gaps.
Ad-hoc or managed
Which pricing model fits?
Ad-hoc support is best for one-off faults. Managed IT is better when a business needs regular support, monitoring, patching, backup checks and a known monthly cost.
| Option | Best for | Cost |
|---|---|---|
| Ad-hoc support | Occasional faults, repairs and setup jobs | £70–£95/hr |
| Managed IT | Small businesses wanting proactive support | From £299/mo |
Pricing questions
Common questions
Everything you need to know before booking.
Do you charge a call-out fee?
No. Verge Tech Solutions does not charge a separate call-out fee inside the normal service area. You pay for the agreed support time, repair labour or fixed-price work.
Is remote IT support cheaper than an on-site visit?
Yes. Remote IT support starts from £35 per half-hour session and is usually the best first option for Microsoft 365, Outlook, Teams, OneDrive, account access, Windows and software problems.
How much is on-site IT support?
On-site IT support is £85 per hour for homes and £95 per hour for businesses across London and nearby service areas, with a one-hour minimum. The price is confirmed before the appointment, and fixed-price repairs are quoted before work starts.
Do you provide fixed monthly IT support?
Yes. Managed IT packages start from £299 per month for small teams. Packages include remote support, monitoring, patching, Microsoft 365 help and security checks depending on the plan.
Are parts included in repair prices?
Parts are charged separately for all repairs. Verge Tech confirms the parts cost before ordering anything — you approve the price before work begins.
Ready to book?
Want an exact quote for your job?
Call us or send a message — we'll confirm the price before any work starts.