Service Charges
We confirm the cost before any work begins. No hidden charges, no surprise bills at the end.
Quick answer
How much does IT support cost?
Verge Tech Solutions charges £50 per hour for remote IT support and £80 per hour for on-site IT support. Managed IT support starts from £299 per month, and common computer repairs start from £80 depending on the fault and parts required.
All prices are guide rates. We give you a confirmed fixed price before starting any work. Diagnostic time is included in the session rate.
Full price list
All services & rates
Guide rates — confirmed quote always given before work starts.
| Service | Rate |
|---|---|
| On-site call-out (London) | £80/hour |
| Remote support session | £50/hour |
| Laptop / PC diagnostic | Free |
| Laptop screen replacement | From £145 |
| Virus & malware removal | From £80 |
| Data recovery | Call for quote |
| Windows repair / reinstall | From £80 |
| Hardware upgrade (SSD/RAM) | From £80 |
| Home Wi-Fi setup | From £80 |
| Managed IT — Essential | £299/month |
| Managed IT — Business | £499/month |
| Managed IT — Enterprise | £799/month |
- No call-out fee for on-site visits within our service area
- Payment accepted: cash, bank transfer, credit/debit card (2.5% fee on business cards)
- Business clients can be invoiced monthly
- All prices include VAT where applicable
Real examples
Typical job costs
These examples help you estimate the likely cost before booking. The final quote depends on the fault, access, parts and whether the work can be completed remotely.
Slow laptop or PC
Usually £50–£120 labour
We check startup items, disk health, RAM, malware, Windows updates and SSD upgrade options before recommending parts.
Wi-Fi or network fault
Usually £80–£160 labour
Most home and small office Wi-Fi issues are fixed in one to two hours, depending on router access, cabling and coverage.
Microsoft 365 email issue
Usually £50–£100 remote
Password resets, Outlook setup, mailbox access, MFA, OneDrive sync and Teams problems can normally be handled remotely.
Small business IT review
From £160
A practical check of devices, backup, antivirus, Microsoft 365, user accounts, Wi-Fi and obvious security gaps.
Ad-hoc or managed
Which pricing model fits?
Ad-hoc support is best for one-off faults. Managed IT is better when a business needs regular support, monitoring, patching, backup checks and a known monthly cost.
View managed IT packages| Option | Best for | Cost |
|---|---|---|
| Ad-hoc support | Occasional faults, repairs and setup jobs | £50–£80/hr |
| Managed IT | Small businesses wanting proactive support | From £299/mo |
Pricing questions
Common questions
Everything you need to know before booking.
Do you charge a call-out fee?
Is remote IT support cheaper than an on-site visit?
How much is on-site IT support?
Do you provide fixed monthly IT support?
Are parts included in repair prices?
Do you charge VAT?
Ready to book?
Want an exact quote for your job?
Call us or send a message — we'll confirm the price before any work starts.