Home IT SupportLondon, Berkshire & Surrey
Verge Tech Solutions provides patient, plain-English home IT support across London, Berkshire and Surrey. An engineer comes to your door for Wi-Fi setup, virus removal, slow-laptop fixes, data recovery and any of the other things that stop a household from getting on with the day. No call-out fee in West London, fixed price before work starts, and a 3-month warranty on workmanship.
Google Rated
Same day
Visits available
£80/hr
No call-out fee
Who we help
Real homes, real people, real problems
Home IT support sits somewhere between being a tradesperson and being a teacher. Most of our customers are not trying to understand the technology, they are trying to get on with life around it. That is who we build the service for.
Families and professionals
Multi-device households with laptops, smart TVs, consoles, smart speakers and a printer that has decided nobody likes it any more.
Home-based workers
Remote and hybrid workers who need dependable Wi-Fi, a tidy home-office setup, and Microsoft 365 or Google Workspace that works across devices.
Older adults
Patient one-to-one sessions on using a tablet, spotting scam emails, joining a video call with family or printing a GP letter. No rush, plain English.
Students and creatives
Faster machines for coursework, editing and streaming. SSD upgrades, RAM additions, clean macOS or Windows reinstalls, and sensible cloud backup.
What we cover
Home IT services
Each area below has its own detailed page with pricing, common issues and FAQs. If what you need is not listed, call us anyway. We either cover it or can point you somewhere honest.
Virus and malware removal
Ransomware, spyware, browser hijackers and pop-up infections cleaned in full, with security tools set up to stop reinfection.
Computer help for seniors
Patient, jargon-free sessions covering email, video calls, online banking, scam spotting and everyday tech confidence.
Data recovery and backup
Recover photos, documents and business data from failed drives, corrupt SD cards and accidentally formatted disks. No recovery, no fee.
Software and app installation
Microsoft 365, antivirus, printer drivers, Zoom, Teams, Adobe apps and licence activation set up cleanly.
Wireless printer setup
HP, Canon, Epson and Brother printers connected to Wi-Fi with drivers, scanning, AirPrint and mobile printing tested.
Home Wi-Fi installation
Slow Wi-Fi, dead spots and mesh upgrades. Works with any UK broadband provider including BT, Sky, Virgin Media and Vodafone.
Home office setup
Wi-Fi, monitors, printers, webcams, Teams, Outlook, OneDrive and VPN tested against your real working day.
Parental controls setup
Screen Time, Google Family Link, router filters, safe search and device schedules for family devices.
Windows repair and install
Blue screens, boot loops, startup repair, clean Windows 11 installs and data migration from a failing drive.
New laptop setup and data transfer
New Windows laptop, MacBook or desktop setup with files, photos, email, printers, apps and backup configured.
Home AV setup
Smart TV, soundbar, projector, streaming apps, Apple TV, Fire Stick, Chromecast and Sonos setup.
Residential camera installation
Ring, Nest, Arlo, CCTV and IP camera setup with Wi-Fi checks, motion zones and phone viewing.
Residential IT support packages
Monthly home IT support for households, remote workers and seniors who want proactive maintenance.
We also cover printer and scanner setup, smart-home devices (Ring, Nest, Hue), home cinema and AV, parental controls, and general new-laptop or new-tablet setup. Call if your issue does not fit a neat category.
Common home IT problems
If one of these sounds familiar, we can fix it
Wi-Fi cutting out or slowing down
Black spots across rooms, constant buffering, devices dropping off. Usually placement, interference or tired equipment.
PC or laptop running slowly
Two-minute startups, slow browser, stuck on 100 per cent disk. An SSD swap and a proper clean usually transforms it.
Blue screens and crashes
Windows blue-screen errors, unexpected restarts and frozen desktops. We diagnose the root driver, RAM or storage cause.
Virus, ransomware and pop-ups
Malicious adverts, browser redirects, ransom notes. We remove the infection and set up lasting protection.
Cracked or flickering screen
Laptop, MacBook or iMac screens replaced with in-stock panels for common 13-inch, 14-inch and 15.6-inch sizes.
Lost files and failed drives
Photos, documents or whole folders gone after a failed drive, a dead SD card or an accidental format. Free recovery assessment.
Email and Microsoft 365 problems
Outlook not syncing, password loops, missing folders, account locked. Fixed either remotely or on-site.
Printer and scanner not working
Wi-Fi printer offline, driver errors, scan-to-email broken. Brother, HP, Canon, Epson and others.
New device setup
New laptop, iPad, smart TV or Ring doorbell. We set it up properly, migrate data and show you how to use it.
How it works
Four small steps, no surprises
Tell us the issue
Call or book online. A short chat helps us arrive prepared with the right parts and tools.
Engineer visit or remote session
Same-day slots are usually available across London, Berkshire and Surrey. Remote support for software issues.
Fixed price before work starts
We diagnose, quote and only start once you agree the cost. No surprise bills, no call-out fee in West London.
Handover and aftercare
You see everything we did, and we leave notes. Most repairs carry a 3-month workmanship warranty.
Pricing at a glance
- On-site visit
- £80/hr
- Remote session
- £50/hr
- Diagnostic
- Free with repair
- Data recovery
- From £89, no fix no fee
- Workmanship warranty
- 3 months
Who you’ll deal with
Senior engineers, direct line
Noman Maqsood
Lead IT Engineer
Lead engineer at Verge Tech Solutions. Heads a team of Microsoft and CompTIA certified engineers delivering IT support, computer repairs, networking and managed IT for businesses and homes across London, Berkshire and Surrey.
Meet our engineersWhy that matters for home IT
Most home IT issues are rooted in one of three things: tired hardware, a subtle network problem, or a piece of software behaving in a way it was never meant to. Diagnosing which is which is where the years in enterprise IT earn their keep. You get that experience at the price of a local one-person engineer.
On the day, you get clear ownership from booking to handover. The person quoting the work understands the job properly, so the advice stays honest: if a laptop is past its economical repair point we will say so, and if a £15 cable will fix your problem we will say that too.
Service areas
Home visits across London and beyond
We cover all of Greater London, East Berkshire and North Surrey on-site. Remote support is available anywhere in the UK. No call-out fee inside our West London service area, a small travel fee beyond.
- London
- West London
- Berkshire
- Surrey
- Slough
- Richmond
- Kingston
- Twickenham
- Marylebone
- Kensington
- Chelsea
- Hammersmith
- Fulham
FAQs
Home IT support, answered
How much does home IT support cost in London?+
Do you come to my home or do I have to drop off my device?+
Can you help older relatives who are not confident with tech?+
What if my computer cannot be repaired?+
Is my data safe when you work on my computer?+
Which areas do you cover for home visits?+
Book a home engineer visit
Tell us what is going wrong, pick a time, and we will turn up ready to fix it. Same-day slots across London, Berkshire and Surrey.
Mon to Fri 8am to 6pm, Sat 9am to 5pm