On-Site IT Support for London Businesses
Some IT problems cannot be fixed properly from a remote session. We provide on-site IT support for London offices when the issue involves Wi-Fi, switches, printers, cabling, devices, meeting rooms or a user who needs hands-on help.
Best for
Small businesses that need practical Microsoft 365, network, security and user support without a call centre.
Pricing
On-site support £80/hour · No call-out fee in West London
Response
Remote first where sensible, on-site when hands are needed.
Coverage
London, Berkshire and Surrey for on-site support.
Why people book this
Business IT support should reduce risk, not just answer tickets.
Verge Tech supports the technology small businesses depend on every day: Microsoft 365, laptops, desktops, Wi-Fi, printers, backups, security, user accounts and business software. Managed clients get a proactive model so obvious risks are handled before they become downtime.
Wi-Fi or network fault
Dropped connections, slow office internet, unstable switches and access points usually need hands-on checks.
Printer or scanner offline
Business printers often involve drivers, network paths, scan-to-email, address books and permissions.
Desk or device setup
Docking stations, monitors, Teams audio, webcams and new laptops are faster to sort on-site.
What's included
Everything covered, in plain English.
A clear scope of work so there are no surprises after we arrive. Anything outside this list gets quoted before we start.
How it works
A clear route from problem to fix.
Confirm the issue, site address, parking/access and affected users
Decide whether remote triage is useful before the visit
Attend site with the likely tools and replacement options
Fix, test with the user and leave clear notes
Transparent pricing
Clear routes, no hidden call-out fees.
Most jobs fit one of these three routes. You always see the price before work starts. Bigger jobs get a written fixed quote.
Essential
£299/mo
Small teams that need reliable support and basic protection.
- 1-5 users
- Remote support
- Patch checks
Most common
Business
£499/mo
Growing teams that need proactive support and on-site visits.
- 5-15 users
- Priority response
- Backup checks
Advanced
£799/mo
Established businesses with higher security and continuity needs.
- 15+ users
- Emergency response
- Cyber Essentials guidance
Service detail
Senior engineer-led support for small teams.
The strongest positioning for Verge Tech is engineer-led support: senior engineers, practical infrastructure experience, clear ownership and an accountable technical team.
Responsive user support
Users need a direct route to someone technical when email, Wi-Fi, Microsoft 365, printers or laptops stop working.
Microsoft 365 managed properly
We support Exchange Online, Teams, OneDrive, SharePoint, MFA, shared mailboxes, licence cleanup and account security.
Security-led small business IT
Modern IT support includes MFA, patching, endpoint protection, backup checks, password hygiene and practical Cyber Essentials preparation.
Who this is for
Built for real users.
If you recognise yourself in any of these, we've done the work before.
Remote or site visit
We only send an engineer when hands are actually needed.
Remote support is faster for software faults. On-site support is better for hardware, network, printing and physical setup work.
On-site first
Wi-Fi coverage, switches, printers, cables, desktops, docks, monitors and meeting rooms.
Remote first
Microsoft 365, Outlook, passwords, Teams, OneDrive, licence changes and most user account issues.
Hybrid
We can remote-triage first, then attend site with better context if the issue needs hands-on work.
FAQs
Questions people ask before booking.
How quickly can you attend site?
Same-day visits are often possible where diary space allows. Managed clients get priority scheduling.
Do you charge a call-out fee?
On-site support is charged by the hour. There is no separate call-out fee in West London; travel may apply further away.
Can you support offices outside London?
Yes, we cover Berkshire and Surrey for on-site work as well. Remote support is available UK-wide.
Can you fix printers on-site?
Yes for setup, drivers, scan-to-email and network issues. Mechanical faults may need the printer manufacturer or a specialist printer engineer.
Do you bring replacement hardware?
For common items we can advise or supply after diagnosis, but we confirm parts and cost before purchase.
Your team
Senior Engineers
Microsoft & CompTIA certified senior engineers
No call-out fee
In West London
Surrounding areas standard rate
Same-day
Where diary allows
Remote support starts in minutes
Related services
Other things we cover.
If your problem doesn't quite fit this page, one of these probably does.
Network Services London
Reliable networks are the foundation of a productive office. We design, install and support business networks for London SMEs — Wi-Fi, wired networks, VPNs and firewalls.
View serviceMicrosoft 365 Support London
Get more out of Microsoft 365. We set up, manage and support M365 for London SMEs — from initial setup and email migration to ongoing administration and security.
View serviceCloud Backup Solutions London
Data loss costs businesses thousands. We set up and monitor cloud backups for London SMEs — automated, tested and reliable. Because if you have not tested your backup, you do not have a backup.
View serviceReady to book?
Tell us what's broken, slow or worrying you.
We'll confirm whether remote or on-site support is the right first step, then agree the price before any work starts.