Get Expert IT Support from Certified Specialists

Yes. Your information is protected with bank-grade encryption (256-bit SSL) during transmission. Once received, your data is stored securely on encrypted servers with restricted access, only our support team members who are helping you can view it. We never share your information with third parties, and we comply with GDPR, UK data protection law, and our privacy policy (Privacy Policy). Every communication with you is confidential and covered under professional client privilege. We hold your business information with the same security rigour we’d apply to your computer systems.

Most issues we handle are resolved through malware removal, Windows updates, software troubleshooting, network diagnostics, email configuration, and remote cloud service setup. We use secure remote access software (TeamViewer, AnyDesk) that you control; you can see everything we do and disconnect at any time. If an on-site visit is needed, such as hardware replacement, physical security audits, or network cabling, we’ll tell you upfront with a clear quote before we schedule. There’s no surprise engineer fee. For SOHO users and SMBs in the London area, on-site visits are typically £80–150/hour; emergency weekend support is available at premium rates.

Yes. Time spent on diagnostics, remote support, or on-site assessment is chargeable, even if you choose not to proceed with the quoted work. This time is used to identify the issue, assess the solution scope, and provide you with an accurate quote. We value your time, and we value ours equally. A typical diagnostic assessment costs £50–100 depending on complexity, this fee ensures we dedicate focused, expert attention to your problem rather than rushing through. Here’s our commitment: If we resolve your issue during the diagnostic session, you pay for that work and the problem is solved. If we identify a solvable issue and recommend next steps (either our ongoing service or a specialist vendor), we quote further work separately—no hidden fees. If we can’t identify or resolve your issue after thorough investigation, you don’t pay the diagnostic fee. We’ll document what we’ve tried, explain the situation clearly in plain language, and recommend specialist services if appropriate. No wasted time, no surprise invoices. If you choose to work with us on an ongoing solution after diagnostics, any diagnostic fee is credited toward the quoted work. That way, you’re making an investment in understanding the problem, and that investment carries forward into the solution

Yes, extensively. We support Microsoft 365 (Teams, Exchange, SharePoint, OneDrive), including migration from on-premises systems and SSO (single sign-on) configuration. We manage small-to-medium business networks, routers, switches, VLANs, Wi-Fi optimisation, and we conduct security audits covering password policies, multi-factor authentication (MFA), backup strategies, and ransomware preparedness. We also work with cloud services (Azure, AWS, Google Workspace) and provide business continuity planning. If you’re looking to modernise your IT infrastructure, migrate to the cloud, or improve security posture, that’s exactly what we do. If your need falls outside our expertise, we’ll be honest and refer you to a trusted partner.

We accept card payments (including contactless), bank transfers, and cash. Payment is taken upon completion of the work. Business clients can either pay on completion or request an invoice, subject to agreed terms.