Small Business IT Support in London
Small businesses need IT support that is practical, fast and clear on price. We support 1-25 user teams across London, Berkshire and Surrey with Microsoft 365, laptops, Wi-Fi, printers, backups, security and day-to-day user issues, without pushing enterprise tools a small team does not need.
Best for
Small businesses that need practical Microsoft 365, network, security and user support without a call centre.
Pricing
Remote support £50/hour · On-site support £80/hour · Managed packages from £299/month
Response
Remote first where sensible, on-site when hands are needed.
Coverage
London, Berkshire and Surrey for on-site support.
Switch provider without losing a working day.
If your current IT support is slow, unclear or too expensive, we can take over in a controlled 30-day onboarding. We document the Microsoft 365 tenant, users, devices, backups, network and supplier access before making changes.
- Existing provider handover planned before access changes
- Microsoft 365, devices, backup and network documented
- Urgent fixes separated from longer-term improvements
- Fixed monthly or ad-hoc route confirmed in writing
Why people book this
Business IT support should reduce risk, not just answer tickets.
Verge Tech supports the technology small businesses depend on every day: Microsoft 365, laptops, desktops, Wi-Fi, printers, backups, security, user accounts and business software. Managed clients get a proactive model so obvious risks are handled before they become downtime.
Support depends on one busy person
Many small teams rely on the most technical employee until something breaks. We give the business a proper support route and remove that single point of failure.
Microsoft 365 grew without controls
Licences, shared mailboxes, MFA, OneDrive, Teams permissions and admin accounts need clean management before they become a security or productivity problem.
Small recurring faults drain time
Slow laptops, printer faults, Wi-Fi drops and account lockouts waste more hours than most owners realise. We fix the pattern, not just the ticket.
What's included
Everything covered, in plain English.
A clear scope of work so there are no surprises after we arrive. Anything outside this list gets quoted before we start.
How it works
A clear route from problem to fix.
Day 1 access audit: users, devices, Microsoft 365, backups, Wi-Fi and supplier contacts
Week 1 stabilise essentials: email, sign-ins, MFA, endpoint protection, printers and Wi-Fi
Week 2 backup and security check: restore test, admin accounts, shared mailboxes and risky permissions
Week 3 user handover: how staff get support, who approves changes and what is urgent
Day 30 report: quick wins fixed, risks ranked and managed or ad-hoc plan agreed
Transparent pricing
Clear routes, no hidden call-out fees.
Most jobs fit one of these three routes. You always see the price before work starts. Bigger jobs get a written fixed quote.
Essential
£299/mo
Small teams that need reliable support and basic protection.
- 1-5 users
- Remote support
- Patch checks
Most common
Business
£499/mo
Growing teams that need proactive support and on-site visits.
- 5-15 users
- Priority response
- Backup checks
Advanced
£799/mo
Established businesses with higher security and continuity needs.
- 15+ users
- Emergency response
- Cyber Essentials guidance
Service detail
Senior engineer-led support for small teams.
The strongest positioning for Verge Tech is engineer-led support: senior engineers, practical infrastructure experience, clear ownership and an accountable technical team.
Responsive user support
Users need a direct route to someone technical when email, Wi-Fi, Microsoft 365, printers or laptops stop working.
Microsoft 365 managed properly
We support Exchange Online, Teams, OneDrive, SharePoint, MFA, shared mailboxes, licence cleanup and account security.
Security-led small business IT
Modern IT support includes MFA, patching, endpoint protection, backup checks, password hygiene and practical Cyber Essentials preparation.
Who this is for
Built for real users.
If you recognise yourself in any of these, we've done the work before.
What is covered
The core IT stack a small business actually needs managed.
We focus on the systems that keep a small office working: accounts, devices, email, file access, Wi-Fi, printing, backup and security basics.
Microsoft 365 administration
Exchange Online, Teams, OneDrive, SharePoint, shared mailboxes, licences, groups and admin permissions.
Users and devices
New starter setup, leaver checks, laptop configuration, desktop support, docking stations and common Windows or macOS faults.
Backup and restore checks
Backup status checks, restore testing, recovery notes and practical planning for ransomware or accidental deletion.
Network, Wi-Fi and printers
Router, firewall, VPN, Wi-Fi, switch, printer and scanner support for small offices and hybrid teams.
Security baseline
MFA, patching, endpoint protection, risky admin accounts, password hygiene and Cyber Essentials readiness.
Documentation
Plain-English notes for your users, decision makers and future IT changes so support does not live with one person.
Switching IT support
A controlled takeover instead of a messy provider swap.
Changing IT support should not interrupt email, files, phones, Wi-Fi or customer work. We split handover, urgent fixes and improvements into clear stages.
Access before change
We collect admin access, supplier details, domains, DNS, Microsoft 365, backup, firewall and device information first.
Continuity first
Email, logins, backups, Wi-Fi, printers and core apps are checked before larger improvements are suggested.
Risk register
You get a simple list of urgent risks, useful improvements and optional upgrades, ranked by business impact.
No forced monthly contract
Some businesses stay ad-hoc. Others choose managed support once the recurring workload and risk are clear.
Small businesses we support
Sector-aware IT support for London SMEs.
We make the support route specific to the way each team works, the systems they use and the risk they carry.
Dental practices
Reception PCs, appointment systems, email, Wi-Fi, backups and reliable support when clinical work cannot pause.
Law firms and accountants
Secure email, Microsoft 365 permissions, document access, MFA, backups and careful leaver processes.
Estate agents
Branch Wi-Fi, shared mailboxes, mobile users, printers, CRM access and fast device replacement advice.
Clinics and GP support teams
Front desk devices, secure access, printers, network checks and practical support around sensitive data workflows.
Retail and hospitality
Office PCs, Wi-Fi, printers, tills, back-office systems and responsive help around trading hours.
Charities and non-profits
Microsoft 365 charity licensing, budget-aware support, shared devices, trustees, volunteers and secure access.
Construction and trades
Mobile users, shared files, device setup, email, Teams, site connectivity and practical office support.
Creative studios
Mac and Windows support, large files, cloud storage, Wi-Fi, backup and fast support for client-facing teams.
Pricing routes
Clear options before work starts.
Small businesses need predictable pricing. We show the likely route early and quote larger changes before starting.
Ad-hoc support
Best for occasional faults, small changes and businesses that do not need a monthly agreement. Remote support is £50/hour and on-site support is £80/hour.
Essential managed
From £299/month for small teams that need a consistent support route, Microsoft 365 help, basic security checks and practical documentation.
Business managed
For growing teams that need stronger ownership of users, devices, backup, security, Wi-Fi, suppliers and monthly review notes.
Project work
Fixed quotes for Microsoft 365 migrations, office moves, Wi-Fi upgrades, cabling, Cyber Essentials preparation and device refreshes.
FAQs
Questions people ask before booking.
How much does small business IT support cost in London?
Ad-hoc remote support is £50/hour and on-site support is £80/hour. Managed packages start from £299/month for small teams that need ongoing support, Microsoft 365 help, security checks and basic documentation.
Do you support businesses with no internal IT person?
Yes. Many of our small business clients do not have an internal IT person. We become the practical support route for users, devices, Microsoft 365, Wi-Fi, backup and security basics.
Can you take over from our current IT provider?
Yes. We use a controlled onboarding process so access, suppliers, Microsoft 365, backups, devices and network details are documented before changes are made.
What is included in the 30-day onboarding?
We review users, devices, Microsoft 365, admin access, backups, Wi-Fi, printers, supplier details, security basics and urgent pain points. You receive a clear list of quick wins, risks and recommended next steps.
Can you support Microsoft 365 and email?
Yes. We support Exchange Online, Outlook, Teams, OneDrive, SharePoint, MFA, shared mailboxes, licences, user accounts, permissions and sign-in issues.
Do you handle Wi-Fi, printers and office devices?
Yes. We support small office Wi-Fi, routers, firewalls, switches, VPNs, network printers, scanners, laptops, desktops, docks and meeting room basics.
Can you help with Cyber Essentials basics?
Yes. We focus on MFA, updates, endpoint protection, account permissions, backup, password hygiene, admin access and practical Cyber Essentials readiness.
Do we need a monthly contract?
No. You can use ad-hoc support for one-off issues. A managed package makes more sense when recurring support, security, backup checks and faster response times need ownership.
Which areas do you cover?
We provide on-site support across London, Berkshire and Surrey. Remote support is available for Microsoft 365, software, account and user issues where a site visit is not needed.
Your team
Senior Engineers
Microsoft & CompTIA certified senior engineers
No call-out fee
In West London
Surrounding areas standard rate
Same-day
Where diary allows
Remote support starts in minutes
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View serviceReady to book?
Tell us what's broken, slow or worrying you.
We'll confirm whether remote or on-site support is the right first step, then agree the price before any work starts.