Managed IT & Security for a 15-Person Accountancy Firm

The Problem

A growing accountancy practice in London was relying on an ad-hoc 'IT guy' for their technical support. As the team expanded to 15 staff members, this arrangement broke down. The firm regularly waited days for responses to critical issues, causing unacceptable downtime during busy tax periods.

Furthermore, they were pitching for larger corporate clients who demanded proof of data security. Their legacy email hosting and lack of centralized device management meant they could not pass a basic Cyber Essentials assessment, actively costing them new business.

The Solution

We onboarded the firm to our Business Managed IT package (£499 per month). Because this package covers up to 15 users, it fit their budget perfectly while giving them enterprise-grade technical backing.

• Microsoft 365 MigrationWe securely migrated all legacy emails and local server files into Microsoft 365 (Exchange, Teams, and SharePoint) without disrupting their working day.
• Cyber Essentials ReadinessWe deployed Microsoft Intune to enforce encryption, password policies, and screen timeouts across all staff laptops. We also enforced Multi-Factor Authentication (MFA) across the company.
• Guaranteed 4-Hour SLAUnder the Managed IT agreement, they now have a binding 4-hour response SLA for critical issues, entirely eliminating the days-long waits they previously suffered.

The Results

The firm now operates with complete confidence in their IT infrastructure. Staff no longer waste billable hours wrestling with IT faults. When issues do arise, our named senior engineers resolve them rapidly via secure remote access or scheduled on-site visits.

Crucially, with the correct Microsoft 365 security baselines in place, the firm successfully passed their Cyber Essentials assessment, allowing them to confidently bid on corporate and government contracts.