Architecture Studio
West London, UK
Flexible Ad-Hoc IT Support for a London Small Business
We restored critical remote access to a network-attached storage (NAS) drive for a 5-person architecture studio, providing exactly the help they needed without forcing them into a monthly contract.
The Client
5-Person Architecture Studio
The Challenge
Broken remote VPN access
The Solution
On-site router config (£95/hr)
The Problem
A boutique architecture studio in West London was transitioning to a hybrid work model. They relied heavily on a local NAS (Network Attached Storage) drive in their office to store massive CAD files and 3D renders.
Following a router replacement by their ISP, their remote VPN stopped working entirely. Staff working from home were completely cut off from project files. Because they only had five staff members, they didn't want the ongoing commitment of a full Managed IT contract—they just needed an expert to fix the immediate problem.
The Solution
We provided our highly flexible Ad-Hoc IT Support service, designed specifically for situations like this where a business needs professional help without a long-term tie-in.
- Next-Day On-Site Visit (£95/hr)We dispatched a senior engineer to their West London office the very next day. They logged into the new ISP router, correctly forwarded the necessary ports, and securely reconfigured the VPN tunnels to the NAS.
- Follow-Up Remote Support (£35)Once the infrastructure was fixed, we provided a quick 30-minute remote support session to help a remote staff member reconfigure the VPN client on their home MacBook, ensuring they could connect successfully.
- Transparent PricingThe studio was charged our standard transparent ad-hoc rates: £95 per hour for the business on-site visit, and £35 for the 30-minute remote follow-up. No hidden fees, no required contracts.
The Results
The architecture studio resumed normal hybrid working within 24 hours of contacting us. Staff can securely access and sync multi-gigabyte CAD files from home without any issues.
By offering genuine ad-hoc support, we provided the exact flexibility they needed. They now have a trusted IT partner they can call on for one-off projects or emergencies, entirely on their terms.
Need IT help without a contract?
Whether you need a quick remote fix or an engineer at your office tomorrow, our ad-hoc IT support is built for small businesses that just want things working.