Yes! We use 256-bit encryption to ensure that your remote support sessions are secure. During our conversations, you will be able to see the actions we take on your screen and we will answer all of the questions that come up during the process.

Yes, we can help you fix your computer. We’ll access it remotely and identify the problem so that we may work towards a solution. To determine whether the issue is caused by software or hardware, please call our support staff and provide as much information about what’s going on with your computer.

Yes, we provide remote desktop support for all Windows-based computers, such as PCs and laptops. We also offer support for Apple Macs—iMacs & MacBooks —so you’re never left in the lurch while your computer is down.

Yes, we can help you remotely remove malware and viruses or any unwanted programs from your computer. We will accomplish this remotely and provide a strategy for you to follow to restore your computer’s functionality. Additionally, We will also guide you on how to protect your computer from such threats in the future.

We charge £50 per hour, with a minimum of 1 hour. We also offer discounts for block bookings and have some cost-effective packages available too.

Depending on the severity of the issue, most issues can be fixed within an hour. If a more extensive problem is found, we will notify you and give you an idea of how much time it will take to fix it. Do I have to pay upfront? To begin a remote support session, we require payment first. We accept Visa and MasterCard debit or credit cards.