Remote Support

Never. We adhere to strict zero-password-sharing policies. If a password is required during troubleshooting (e.g., for software updates), you’ll always enter it yourself directly into your device. Our technicians never request or store personal credentials.

No. Remote access is only initiated with your approval. We use secure, auditable tools that require a one-time authorisation code or direct user consent for every session. You retain full control—we cannot monitor or interact with your device without your knowledge.

Absolutely. For businesses, we automate patch management software to proactively address vulnerabilities and keep systems secure. Home users receive tailored support—we’ll apply critical updates during a remote session to ensure your operating system stays protected, minimizing downtime and maximising security.

We charge £50 per hour, with a minimum of 1 hour. We also offer discounts for block bookings and have some cost-effective packages available too. Depending on the severity of the issue, most issues can be fixed within an hour. If a more extensive problem is found, we will notify you and give you an idea of how much [...]

Yes, we can help you remotely remove malware and viruses or any unwanted programs from your computer. We will accomplish this remotely and provide a strategy for you to follow to restore your computer's functionality. Additionally, We will also guide you on how to protect your computer from such threats in the future.

Yes, we provide remote desktop support for all Windows-based computers, such as PCs and laptops. We also offer support for Apple Macs—iMacs & MacBooks —so you’re never left in the lurch while your computer is down.

Yes, we can help you fix your computer. We'll access it remotely and identify the problem so that we may work towards a solution. To determine whether the issue is caused by software or hardware, please call our support staff and provide as much information about what's going on with your computer.

We use TeamViewer and AnyDesk software to securely connect to your computer. When advised by our technicians, download and run the program for your operating system. It will generate a unique user ID and password, which you can see on the screen. Please provide this information to our support technicians so they may remotely connect to your computer.

Your computer needs to be able to turn on, and you need an internet connection. Faster connections will allow you to work more efficiently and save money. We only work remotely on Windows and Mac OS.

Yes! We use 256-bit encryption to ensure that your remote support sessions are secure. During our conversations, you will be able to see the actions we take on your screen and we will answer all of the questions that come up during the process.